Privacy Policy

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

9Trees Carbon Offsetting CIC collects the following data:

  • Personal identification information (Name, email address, phone number, address etc.)

How do we collect your data?

You directly provide 9Trees Carbon Offsetting CIC with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

  • Subscribing to receive news, updates and a newsletter emails.

 

9Trees Carbon Offsetting CIC may also receive your data indirectly from the following sources:

  • When given directly to a 9Trees Carbon Offsetting CIC representative at event, festival etc.

How will we use your data?

9Trees Carbon Offsetting CIC collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

  • Keeping you updated on how our projects and trees are progressing.

When 9Trees Carbon Offsetting CIC processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

9Trees Carbon Offsetting CIC pays to securely store your data through a secure website, online payments system and G Suite; access to any data is only available to staff when completely necessary and where available a two-step verification procedure is used.

9Trees Carbon Offsetting CIC will keep your personal identification information for a period of five years from the date of your last payment to us or unsubscribing from our email list. Once this time period has expired, we will delete your data by deleting all personal identification information from our systems.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop 9Trees Carbon Offsetting CIC from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.

  

What are your data protection rights?

9Trees Carbon Offsetting CIC would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request 9Trees Carbon Offsetting CIC for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that 9Trees Carbon Offsetting CIC correct any information you believe is inaccurate. You also have the right to request 9Trees Carbon Offsetting CIC to complete the information you believe is incomplete.

The right to erasure – You have the right to request that 9Trees Carbon Offsetting CIC erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that 9Trees Carbon Offsetting CIC restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to 9Trees Carbon Offsetting CIC processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that 9Trees Carbon Offsetting CIC transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@9trees.org

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

9Trees Carbon Offsetting CIC uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – 9Trees Carbon Offsetting CIC uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – 9Trees Carbon Offsetting CIC uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. 9Trees Carbon Offsetting CIC sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The 9Trees Carbon Offsetting CIC website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

9Trees Carbon Offsetting CIC keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 2nd August 2019.

How to contact us

If you have any questions about 9Trees Carbon Offsetting CIC privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@9trees.org

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that 9Trees Carbon Offsetting CIC has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Contact: ico.org.uk/